FAQs

E-badges will be sent to via email, the week of the event. Please ensure that you have your e-ticket barcode ready on your smartphone/device when you arrive. You will need to scan the barcode to print your badge.

The Hilton Liverpool City Centre address is 3 Thomas Steers Way, Liverpool, L1 8LW. 

We recommend travelling by public transport where possible.

Information about getting to the venue is available on the Hilton Liverpool City Centre website here.  

Registration is open to delegates from 8 am on Wednesday 4 December. 

Yes, there is parking available onsite. Please visit the website here for further details, or contact the hotel directly. We recommend travelling by public transport where possible. 

Bookings at the Hilton Liverpool City Centre can be made online here. 

Alternative accommodation options to suit all budgets can be found via the Visit Liverpool website here.

The dress code for the conference is smart casual and comfortable shoes are recommended.

Free WiFi is available for delegates to use throughout the conference. Login details will be displayed throughout the conference. 

Yes, all refreshments and lunch are included. Lunch and all scheduled refreshment breaks will be served from designated points in the exhibition hall. We recommend bringing your own bottle of water to drink during conference sessions. Water refills will be available during break times.

At the time of booking your registration, you will be prompted to disclose any dietary requirements. If these change after your booking has been made, please contact our customer service team via [email protected].

When completing the online registration form, you will be asked to specify any accessibility requirements. If you have any questions or would like to discuss your attendance and requirements, please contact the customer services team on [email protected] or call +44 (0)20 8267 4011.

There is a staffed cloakroom located in the registration area next to Gallery Hall. Items will be charged at £1.50 each. Please note that items are left at your own risk. 

There are several cash machines located within walking distance of the venue, including a free-to-use ATM at Tesco Superstore on Hanover Street (L1 4AF) which is a 7-minute walk.

During registration, you will have the opportunity to outline any specific requirements you have. If this changes, or you would like to discuss your requirements with a member of the team, please contact [email protected] as soon as possible. 

Available accessible features at the Hilton Liverpool City Centre include:

• Accessible elevators
• Accessible meeting rooms
• Accessible parking
• Audible alarms
• Automatic opening of bedroom door from the inside
• Bathroom doors at least 32 inches wide
• Bedroom doors at least 32 inches wide (812 mm)
• Braille elevator
• Digital alarm clock available with sound and a vibrating pad
• Emergency Call Button on Phone
• Emergency pull cords in bathroom available
• Evacuation chair available to help evacuate a disabled person
• Grab bars in bathroom
• Hotel complies with ADA Guidelines
• Hotel comply with the Americans with Disabilities Act of 1990
• Inflatable chair available to assist in getting in and out of a bath
• Level or ramp entrance into the building
• Lowered emergency evacuation instructions
• Public Areas/Facilities accessible for physically challenged
• Rooms accessible to wheelchairs (no steps)
• Serv support animals welcome
• Strobe alarms
• Vibrating fire alarm available
• Visual alarm for hearing impaired
• Visual alarms for hearing impaired in hallways
• Visual alarms for hearing impaired in public areas

A detailed access guide about the Hilton Liverpool is available on AccessAble here. Access details about Liverpool and surrounding areas are also available on this website.

There is a dedicated multi-faith room located in one of the meeting rooms on the first floor that can be used for private prayer. Please follow signage or speak to a member of the registration team if you would like to make use of this room.

We recommend that delegates arrange for insurance against loss to their property or any loss or damage that delegates themselves may cause at the conference. The conference does not cover individuals against cancellation of bookings or theft of belongings.

Event exhibitors and sponsors may want to share information and news about products and services with you. Haymarket Media Group, organisers of MIMS Learning Live, takes your privacy seriously. Sharing your details with sponsors and partners is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information during registration. If you would like to change your preferences please email us via [email protected].

 Please note, if you allow your badge to be scanned by an exhibitor, you are actively opting in to sharing your data with that exhibitor. 

Certificates of attendance will be issued after the conference and sent to your registered email address within 5 working days of the conference. Please ensure we have up-to-date contact details for you.

This conference is self-accredited. There is no set amount or min/max of credits to receive, it depends on how many sessions you attend but typically 1 hour of learning = 1 CPD credit. 

All information is provided on the website. If however you have a question that has not been addressed please contact the customer services team on [email protected] or call +44 (0)20 8267 4011.

For more information about our customised sponsorships packages - which offer you a full range of promotional opportunities, including pre-event brand exposure, association with the magazine brand and interaction with key industry leaders - please contact Rob Nuzzaci, Group Commercial Director, Medical Division at [email protected].

For more information on speaking opportunities please contact Elena Bushe at [email protected].

We will email an online post-event evaluation form to all delegates. Alternatively you can email us with any additional feedback at [email protected].